Although already felt able to provide the best service to customers during their phone calls, not necessarily they feel the same. Since customer service is the most important feature in maintaining customer loyalty, provide a container for them to provide feedback on the services you provide, so you will continue to be encouraged to improve the quality. You can ask them to fill out the rating of the Very Satisfied to Unsatisfied scale on your online feedback form. Who else can provide the most objective feedback about your service, if not the customers? In the meantime, you can also check out the recommended 1300 Numbers Cost for your company.
Also, show high spirits. In the end, customer service is something to do with motivation and high spirits. We need to emphasize once again that customer service holds one of the crucial roles in doing business as maintaining the relationship between store and customer. Therefore, take various initiatives to always give the “more” to customers. This will certainly take more time and effort, but – although the results will not be immediately visible, sooner or later all the benefits will be felt. If you act as a shopkeeper, treat your team or employees well and respectfully, so they will also be encouraged to reward customers.